Complaints Policy

Last updated: 15 July 2026

ProperFix is committed to providing the highest quality of service to our clients. However, we recognise that we are operated by humans and, from time to time, there is room for improvement.

If you are a client and you are dissatisfied with any aspect of the service provided to you, we would ask that in the first instance you contact the relevant manager responsible for the supervision of the matter in question, who will be happy to discuss the matter with you. You are entitled to invoke our complaints procedure by emailing hello@properfix.co.uk.

You have a right to challenge or complain about a bill. If all or part of a bill remains unpaid, we may be entitled to charge interest on the outstanding amount unless a client has raised an unresolved bona fide query.